The Discussion No One Seems To Want To Have About Managing Your Crisis.

You don't get to storm out of the room and end the conversation.  It's not dinner time and you aren't 7. Theatrics might be tolerated when you are wearing velcro straps on your shoes, but it stops being cute all too soon after that.

Look, you are never going to get what you want from life by pouting about it.

That's the truth.

Whether you want to hear it or not.

If you are in the middle of a mess then stop whining and start fixing.  Stop complaining that "this is so unfair" or "nobody understands us".

You're wimping out.  Fix the problem

Admit that you are wrong -- if you happen to be. Just say "I'm sorry.  Please forgive me..."   That's it.  Stop with all the explanations and reasons and added insights.

You screwed up.  So what.  We all do.  That's part of life.

Avoiding the problem won't solve anything

It just makes the people who need to forgive you and start  forgetting about your mess even less likely to do so.  Especially with you storming out of the room pretending like "it's over now..."

No it's not.

Get back in the damn room and start taking responsibility for your actions.  That's the secret to crisis management.  You can help your problems go away by just doing the right thing.

Not juking or jiving.  No double talk.  No shape shifting.

Just a good old-fashioned Sunday School apology.

But you're still not done.

There are consequences to your behavior.

Sometimes that means paying money or losing your job or going to jail or severing trust.

That depends on the size of the crisis you have  created.  Obviously less crisis is better.  Smaller indiscretions merit fewer pounds of flesh -- as you would expect.

But stop trying to pretend like you can deflect the consequences of bad judgment and just expect everyone to "move on".

It's insanity. And it undermines the apology you choked out a few minutes earlier.

Take a step back and think about what you have done. How would you feel if the roles were reversed?

Now feel like that and quick storming around like you are the victim.

No sir, you're the bully who started this mess in the first place.

 

BusinessStephen Palacino