When the venerable Jonathan Farrington asked if I had an opinion on CRM, I couldn't help but chuckle manically.
The sound of "C.R.M." kind of makes my stomach churn. It starts that weird eye twitch that I do.
Sensing my angst, Jonathan then asked me to put my thoughts to paper.
What did I like? What did I dislike? Why?
And more than 2,000 words later of my spilling the beans on every CRM known to man, Jono decided to post it on his popular JF BlogIt...
Check it out: